Blue Cross And Blue Shield Of Florida
Reviews and Complaints
www.floridablue.com
HMart M
Bremerton, Washington
BCBS of Florida is the worst!!!
BCBS of Florida is the worst company I have ever had to deal with. I will never again have this insurance. I have been on the phone with them and back and forth from the hospital all day. They sent me on a wild goose chase for paperwork that they had the whole time. They denied a claim of mine for almost $3,000 because they did not have this information. To find out that they had it the whole time makes me want to scream. Every person I spoke to had horrible customer service skills (where do they get these people). Can it really be these people or a horrible company conditioning these people to be like this? What kind of job is going to want these people with these skills? I know I would not hire anyone of those people. I could tell that these types of situations happen a lot because they have a system in place that makes it impossible to get a hold of there supervisors. I am filing a complaint and if anyone else wants to the address is; Blue Cross Blue Shield Complaint Department P.O. Box 7 Pittsburgh, PA 15230. I don't know if it will help but if everyone who is upset actually sends in a complaint they cant possibly ignore it can they? They need to start caring about the patient. If everyone who hated them switched carriers they could disappear. Ultimately they are in business because people use them and if they lost enough patients well then too bad not so sad.
msikorski f
Rapid City, South Dakota
BCBS
I applied to medical coverage through a agency November around the 14. I had several conversation both verbal & through text messages and emails making sure he understood what coverage I needed. I explained Had RA and do see 2 doctors and need blood test and ct scans regular, drug. He assured me he had a plan also knew what coverage that I have now BlueCross BlueShield of Florida was major medical. I was looking for the same coverage not a discount plan which was never mention. I paid $394.67 plus $75.00 for processing fee and another $39.00 for drug coverage. Withdrawn on 11/23/2010 amount $384.67 the other on 11/17/2010 amount $39.00 When I received the contract I was applaud this was not acceptable everything that we spoke about was not anything like this contract so I called and told them I was withdrawing in the time aloud which was within 30 days mine was within 7 days by certified mail. I returned the contact with the identification cards and address two letter to both establishment.. Such as my reference number and information on the sale representative such as: Name, phone number home and cell and his home address. Again another today 12/13/2010 for a refund with proof of letters to two establishments being certified since I have not heard anything back at all. I need my funds returned ASAP.
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