Blue Cross And Blue Shield Of Florida

I called the number on the back of my card, 1(80*)***-**** and 1(80*)***-**** for Blue Cross Blue Shield, and got a recording that stated, 'The wireless customer you have dialed is not available at this time.' I made this call at 9:30 a.m. Eastern Time on Tuesday, December 3rd, clearly during office hours.

Through the Archdioceses of Miami I was offered this insurance for me and my husband. Monthly payments are over $300 and I have to pay everything out of pocket until I meet a $14,000 deductible.

I cannot have a biopsy, let alone a surgery.

Oh, and I cannot cancel it until the end of the school year.

If you are offered Florida Blue HMO though the Archdioceses, stay away!!! you and your loved ones will regret it.

Good luck if you have to call customer service. I have been transferred back and forth 5 times between departments and on the phone between holds and transfers for at least 1 hr.

No one wants to help or does not know what they are doing. If I had a choice in insurance it WOULD NOT be BCBS.

They have been incredibly rude including hanging up on me once. It is absolutely unacceptable for the cost of this insurance.

Was enrolled without my permission, don't want to be a member never have I ask to be a member , and I want this to go away

Providers have extreme difficulty getting paid. You can never reach them on the telephone for support.

All calls are directed to Availity and they can't help you with not getting paid. If you refile a claim because it was not paid, automatic denial for duplicate claim. I was told to get a 2nd NPI when I changed locations and I refiled the affected claims. It was an automatic denial even though I was doing what they asked me to do.

Since I changed locations they have not paid me for the entire month of October. Very frustrating.

I am new with Florida Blue. I had United medicare and was very happy.

I changed to blue when United was negotiating with Orlando health

I have since gotten shingles and I am very uncomfortable. The service and care with Florida Blue has been disgusting. My GP prescribed a lidocaine patch.

I needed further authorization and was denied. I do not understand how d they could not give me this patch.

No be in the company can find me and I can't get my membership id ior anyrhing. I need test run and very sick and can't get my information

My husband died Nov 16, 2020. I notified FL Blue in Dec.

I just got a bill for almost $600 to cover December ins, Jan ins and Feb ins. I contacted them again. They want a copy of my husband's death certificate to prove he is dead before they close his account. Social security notified them but that's not good enough.

They will not close his acct without death cert.

I don't want that info in their records. It will show as past due forever.

payment delays

billing claims correctly they claim missing information in a field that is not actually missing and is correct

since 2015 icd indicator for ICD10 claims is 0 and is in field 21 on 1500 claim form BcBs Fl pretends its missing and will not process claims they no longer allow you to call for claim status

called the hlpline for support. wanted my information, i said i am not comfortabtable with that. still tried to get it.

Didn;t listen, had to keep repeating

Florida Blue lack customer service.

I called Fl blue to discuss claims being rejected and denial for covid per there guidelines that state these codes can be billed and will be covered. No rep can pull up any of my rejected claims.

I proceed to try logging into availity and the rep wasn't able to locate the denial. I ask for a supervisor and now currently I've been on hold for 1:23:54 the rep comes back on the line and tells me there's a different dept I can transfer you to and they'll be able to assist with this furthermore. Before he transferred me I asked will this dept be able to locate what you can't? He proceeded to state yes.

2nd rep gets on the phone I ask her will you be able to locate a rejected claim, she said yes. I provide her the Sub ID and she proceed to tell me I will need to transfer your call I can not pull up this claim.

I than asked for another supervisor who I just got off the phone stated she can't assist me and I was routed to the wrong dept and she will need to transfer my call. I'm over Florida Blue and there unknowledgeable staff.

Ready to kill myself rather than deal with this year 5

This evil health insurance company dropped my poor elderly mother which she obtained though the (scam) Obama Care. They canceled her policy, didn't tell her, made it retroactive for 2 months after she had 2 tests run.

They sent her a payment back just to make it another month retroactive. This is fraud. I just found out about this and I'm helping my mother take legal action. Don't do business with these con artists.

Just Google all the complaints filed against them! There's news articles about them all over.